Guarantee & refunds
Closed testing window guarantee
We guarantee the ops outcome — meeting Google's 12 continuous opted-in testers × 14 days for a managed run — not Google's production-access decision.
We meet Google's 12 testers × 14 days by assigning ~14 testers for ~16 days (buffer).
Completing 12×14 makes you eligible to apply. Google decides production access — we don't sell or guarantee approval.
Short version
Restart, then refund if delivery still fails
For paid managed closed testing (Basic $15 / Premium $29), if we do not deliver a completed 12×14 window with the assigned tester pool, you get one free full restart. If the window still fails because of our delivery after that restart, you get a refund.
We do not guarantee Google Play production access, store approval, or that Google will accept your questionnaire.
What we cover
Window completion / ops guarantee
12Tester14Days managed runs target Google's rule: at least 12 testers opted in through your closed testing track, continuously for the last 14 days before you apply for production access.
If, during a paid managed run that you set up correctly and that we started with your opt-in link, we fail to maintain 12 continuous opted-in testers for 14 days — or cannot complete the monitored window for reasons on our side — you receive one free full restart. If delivery still fails after that restart, you are entitled to a refund of the unused/failed credit(s) for that run.
Optional path: If Google's notice explicitly cites insufficient engagement from the 12Tester14Days assigned pool, forward it to us. We may offer a free restart or refund after review.
Pre-start: If the run has not started (no assignment against your opt-in link), you may request a refund within a reasonable window (typically 14 days of purchase) while the credit is unused.
Honest limits
What we do not guarantee
- Not a production-access guarantee. Completing 12×14 makes you eligible to apply. Google decides production access.
- Not a store-policy guarantee. Listing, content policy, data safety, and similar reviews are outside this policy.
- Not a crash / quality guarantee. Broken builds, auth walls, or incomplete closed-track setup can fail the window without refund.
- Not wrong opt-in / wrong track. You must share the correct Play Console closed testing opt-in link.
- Not free community testing or Play Store reviews packages — separate products.
Packages
Pricing reference
| Package | Price | Includes |
|---|---|---|
| Basic | $15 | 1 credit · 1 app run · ~14 testers · ~16 days |
| Premium | $29 | 2 credits · 2 app runs |
How to claim
Contact us with your run details
- Email arunkumarmtp18@gmail.com or message us on WhatsApp.
- Include order / payment ID, package name, closed-testing opt-in link, and Play Console screenshots (plus Google's notice if using the rejection path).
- Say whether you are asking for a restart or refund.
We aim to reply within about 1 business day. Refunds go back through the original payment path where possible.
Exclusions
When restart/refund does not apply
- Policy / listing / store-review issues unrelated to tester count
- App crashes, broken builds, auth walls, or unusable installs
- Wrong opt-in link, wrong track, or closed track not live
- Customer not applying for production access after a completed window
- Incomplete setup or missing handoff details on the customer side
- Free community testing or non–closed-testing products
Related
Start a managed run with clear scope.
FAQ
Guarantee questions
Is this a money-back guarantee if Google rejects production access?
Only if Google's notice explicitly blames insufficient engagement from the assigned 12Tester14Days tester pool (optional path), or if we failed the 12×14 window after the free restart. Ordinary production-access decisions are Google's.
What if one tester drops on day 12?
That's why we use a ~14 × ~16 buffer. If the count still falls below 12 continuously for 14 days because of delivery, the restart / refund path applies.
Can I cancel after testers are already opted in?
Once the managed run has started, refunds follow this window-completion policy — not a no-questions cancel. Unused, not-started credits may still qualify for a pre-start refund.
Last updated: September 19, 2026. If Terms and this page ever conflict on refunds for managed closed-testing credits, contact arunkumarmtp18@gmail.com — we will honor the clearer customer-facing commitment.