Terms and Conditions

1. Use of service

12 Testers 14 Days provides a platform for mobile app testing, tester assignment, feedback and reporting. You agree to use the platform only for lawful purposes.

2. User accounts

You are responsible for maintaining account security and for all activities under your account. We reserve the right to suspend accounts for misuse.

3. Testing services

We provide managed Android closed testing and related tools. Our published service guarantee for native Android apps is a free retest if Google denies production access after the managed run, then a refund if that retest still is not approved. Testing outcomes and third-party store processes may still vary.

4. Payments, retests, and refunds

All payments are processed securely via third-party providers. See https://www.12testers14day.com/guarantee for the full claim process.

• Native Android apps on paid managed closed testing: if Google denies production access after the managed run, you receive one free retest; if that retest still is not approved, you receive a refund.
• Trusted Web Activity (TWA) / web-wrapper apps: two free retests and no refund. Contact us before submitting a TWA app.
• Custom enterprise plans may have separate agreements.

5. User content

You retain ownership of your app and data. By using our service, you grant us permission to share your app with testers and use submitted data for testing purposes. You must ensure you have rights to share the app.

6. Tester conduct

We aim to provide reliable testers. We are not liable for individual tester behavior. Feedback is subjective and may vary.

7. Prohibited activities

You agree not to upload malicious or illegal apps, attempt to hack or disrupt the platform, or misuse testers or the system.

8. Limitation of liability

12 Testers 14 Days is not liable for app rejection by app stores, business losses or delays, or indirect or consequential damages.

9. Termination

We may suspend or terminate accounts if terms are violated or misuse is detected.

10. Modifications

We may update these terms at any time. Continued use means acceptance of changes.

11. Governing law

These terms are governed by the laws of India.

12. Contact

For questions about these Terms, contact us at support@12testers14day.com.