Guarantee & refunds
Our service guarantee
Free retest if Google denies production access, then a refund if that retest still isn’t approved.
Basic includes 14 testers for 16 days. Premium includes 16 testers for 20 days per app. Both provide a buffer above the applicable Google minimum.
Short version
Free retest, then refund — that is our promise.
For paid managed closed testing ($15–$29) on a native Android app, if Google denies production access after the managed run, you get a free retest. If that retest still isn’t approved, you get a refund.
We stand behind that service response. You run the closed test with us; if production access is denied, we retest for free and refund when the retest still isn’t approved.
What we cover
When Google denies production access
12 Testers 14 Days managed runs target Google’s closed-testing rule: at least 12 testers opted in through your closed testing track, continuously for the last 14 days before you apply for production access.
- Native Android apps: after your paid managed run, if Google denies production access, you receive one free retest. If that retest still isn’t approved, you receive a refund.
- The promise is our service response to a denied production-access application — free retest, then refund when the retest still isn’t approved.
- We still need the correct Play Console closed-testing opt-in link and a runnable closed track so the managed window can run.
App types
Native apps vs Trusted Web Activity (TWA)
| App type | Our guarantee |
|---|---|
| Native Android app | 1 free retest if Google denies production access, then a refund if that retest still isn’t approved |
| Trusted Web Activity (TWA) / web wrapper | 2 free retests only — no refund. Contact us before you submit a TWA app. |
If your build is a TWA or web wrapper, contact us before submitting so we can confirm whether a managed run is a fit. TWA packages receive two free retests and no refund.
Packages
Pricing reference
| Package | Price | Includes |
|---|---|---|
| Basic | $15 | 1 credit · 1 app run · 14 testers · 16 days |
| Premium | $29 | 2 credits · 2 app runs · 16 testers · 20 days per app |
How to claim
Contact us with your run details
- Email support@12testers14day.com or message us on WhatsApp.
- Include order / payment ID, package name, whether the app is native or TWA, closed-testing opt-in link, Play Console screenshots, and Google’s denial notice if you have one.
- Say whether you are asking for a retest or refund under this page.
We aim to reply within about 1 business day. Refunds go back through the original payment path where possible.
Limits
What sits outside this promise
- Apps that never start because the closed-testing opt-in link or track was missing or incorrect.
- Store-policy, listing, Data safety, or content issues that are not a denied production-access outcome after a completed managed run.
- Free community testing and products other than paid managed closed testing.
- Trusted Web Activity (TWA) apps: two free retests apply; refunds do not.
Related
Start your closed test with clear scope.
FAQ
Guarantee questions
What happens if Google denies production access?
For native Android apps on a paid managed plan: you get one free retest. If that retest still isn’t approved, you get a refund. That is our service guarantee.
Do Trusted Web Activity (TWA) apps get a refund?
No. TWA / web-wrapper apps receive two free retests and no refund. Contact us before submitting a TWA app so we can confirm fit.
What if one tester drops on day 12?
Basic provides 14 testers for 16 days; Premium provides 16 testers for 20 days per app. If Google still denies production access after the managed window, the native-app retest-then-refund promise applies.
Last updated: November 9, 2026. If Terms and this page ever conflict on refunds for managed closed-testing credits, contact support@12testers14day.com — we will honor the clearer customer-facing commitment on this page.